Frequently Asked Questions
Find answers to common questions about CustomDOM.
CustomDOM requires NinjaTrader 8 (64-bit). It is built as a native NinjaTrader 8 Add-On and is not compatible with NinjaTrader 7 or earlier versions. Make sure you are running the latest version of NinjaTrader 8 for the best experience.
After downloading the .zip file from the Download page, open NinjaTrader 8 and go to Tools > Import > NinjaScript Add-On. Select the downloaded .zip file and follow the prompts. For detailed instructions, visit the Setup Guide.
Your CustomDOM license is tied to your account, not to a specific machine. You can install and use it on multiple computers as long as you are the sole user. The license is for individual use only and may not be shared with others.
Yes! We offer a free 14-day trial with full access to CustomDOM. You can start a trial from the signup page. No credit card required. We also offer a 30-day money-back guarantee on purchases.
CustomDOM supports a wide range of data columns including: Bid/Ask Size, Last Price, Volume, Delta, Cumulative Delta, VWAP levels, Session Volume Profile, and more. Each column can be individually enabled, resized, and color-customized through the settings panel.
The ATR (Average True Range) shading feature dynamically colors price levels on the DOM based on their distance from the current price, scaled by the ATR value. This gives you instant visual context for how extended price is relative to recent volatility. The ATR period, multiplier, and color gradient are all configurable.
Yes. Your one-time purchase includes all future updates and improvements to CustomDOM. When a new version is released, it will be available for download from your members dashboard. You will also receive an email notification when updates are available.
You can reach our support team through the Support page in your members area. We aim to respond to all inquiries within 24 hours during business days.